The present research studies the public servants’ knowledge, attitudes and behavior towards disputes and alternative resolution mechanisms in the civil service. The quantitative research is based on the online survey of 637 civil servants from ministries, courts and the Legal Entities of Public Law.

Key findings:

• 50 percent of respondents have not heard of a dispute in the public service.
• 30 percent of civil servants believe that the reason for a dispute in the civil service is reorganization, 14 percent - the duties performed, and 11 percent think that a dispute occurs as a result of a civil servant’s performance appraisal.
• 57 percent of respondents believe that mediation and arbitration are more effective dispute resolution mechanisms than courts.
• 82 percent say that alternative dispute resolution is cheaper.
• 68 percent think alternative mechanism it’s faster.
• 58 percent consider it more informal and confidential.     

The research was carried out by an independent expert Giorgi Urchukhishvili in collaboration with the Civil Service Bureau with the assistance from the United Nations Development Programme (UNDP) and UK aid from the UK Government.