Mobile Technology for Safe Communities

Georgia conflict innovation
The police patrols a village of Ditsi, 200 m from the boundary with South Ossetia. Photo: David Khizanishvili/UNDP

anketa#a#non00b#wed1c#7d#pol24ngo2 – sent from the village of Ditsi in the Shida Kartli region of Georgia, this mysterious SMS means that no security incidents have happened in the last week, there was one crossing of the administrative boundary with South Ossetia for celebrating a wedding, the community sense of security is 7 on a scale of 1-10, the police patrolled 24 times, and NGOs two times.


  • Text messages are the basis of a simple community safety network
  • For over one thousand farmers in Shida Kartli, a community security network means help and protection.
  • More than 650 incidents have been reported in Shida Kartli since January 2012. In many cases text messages sent out immediately after an incident have enabled a quick resolution of the issue.

Text messages like this one are the basis of a simple community safety network established by local residents over the past two years. The network comprises volunteer community representatives in each of the 16 villages along the boundary line with South Ossetia, who send weekly information to this text messaging service and report on incidents as they happen. Within 30 minutes of an incident, information is relayed to relevant security providers, which allows for a prompt response by the police, other authorities and even international observers.

"We are too close to the boundary line. Sometimes people cross it without even knowing; especially when they need to clean irrigation channels or find a wandering cow. A lot of farmers were detained by border guards just for collecting firewood in a nearby forest,” says Gela Mindiashvili, a local coordinator from Ditsi.

Following the August 2008 conflict in Georgia, communities living in the Shida Kartli region along the boundary with South Ossetia continued to face significant security challenges.  While the number of physical security incidents had significantly decreased over time, a number of security-related concerns and wider human security needs remain.

More than 650 incidents have been reported in Shida Kartli since January 2012, including sporadic shootings, movement by armed groups, injuries through unexploded ordinances and detentions near the boundary line. In many cases text messages sent out immediately after an incident have enabled a quick resolution of the issue and restoration of the important sense of security.

"It took days before to let everyone know, find those detained and negotiate their return. But now we simply send an Elva text message and it immediately goes to the police and international observers,” Gela Mindiashvili says.

The Georgian word elva means "lightning" or "express message", which is the name of the information sharing platform developed in 2011 by the Caucasus Research Resource Centers (CRRC) and a British NGO Saferworld, with assistance from the United Nations Development Programme (UNDP).

For over one thousand farmers in Shida Kartli, Elva now means help and protection.

"Rapid access to information can save lives and property, protect development investment and livelihoods. This new technology can be part of preventive platforms as it helps to organize and share information, connect citizens with their government, as well as citizens to each other,” says the Head of UNDP in Georgia, Jamie McGoldrick. 

The Elva project manager Jonne Catshoek explains that Elva maps information received from the villages in weekly reports. This makes it possible to monitor developments over time and see the changes of different indicators.

"We can see seasonal trends in security incidents, for example, and point out when something varies from that trend."

Along with security alerts, Elva can circulate weather forecasts, agriculture news and announcements.

"We had a stroke of bad weather a couple of weeks ago. But farmers in my village had enough time to get ready because I received an early notice about frosts,” says Zaal Akhalkatsi, a local farmer from Dvani.

Zaal is one of the most active users of Elva in his community. He finds it a handy tool for sharing information and networking. He also thinks that Elva could be useful for the local residents in South Ossetia which is within 200 meters from his home village. 

"There are everyday issues we need to discuss, such as water and irrigation. If South Ossetians could join Elva, it would have been much easier to exchange information and find solutions,” Zaal says.  

In the villages where roads are bad and internet access is still rare, mobile technology is an opportunity to connect with authorities and stay in touch with each other. It also helps to overcome a lingering sense of insecurity left by a violent conflict.

"I use Elva because it’s good for my village, for all of us,” says Lela Iluridze, a community representative from the village Plavi.

"It’s a hope for help, a promise that we will not be left alone.”

May 2013

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