The research analyzes how effectively Azerbaijani compact settlement population use the services provided by the Public Service Hall and Community Centers, and how satisfied the local population is with the quality of the provided services. The research studied the state policy of the Public Service Hall and Community Centers and the strategy of informing the population about the existing services in these municipalities. It also includes a set of recommendations for improving communication channels to better address the needs of local Azerbaijanis.

The publications was prepared by the BTKK Policy Research Group as part of the CSO grants contest carried out by UNDP Georgia within the framework of its project “Supporting Public Administration Reform in Georgia” funded by UK aid from the UK Government.