Citizen Satisfaction with Public Services in Georgia. 2015

27 Jul 2016

The comprehensive nation-wide research analyses citizen satisfaction with local public services in Georgia. It focuses on a range of issues, including for the quality of roads, public kindergartens, cleaning service and citizen engagement in decision-making.

The research examines public views about the services provided by the local municipalities and central government, provides comparative analysis with the similar study conducted in 2013, and includes recommendations for local authorities based on the perceptions and expectations of citizens.

The research was commissioned by the United Nations Development Programme (UNDP), Swiss Cooperation Office (SCO) for the South Caucasus and Austrian Development Cooperation (ADC) and carried out by the Georgian research company ACT in November 2015.  


  • Only 20% of Georgians take part in local self-governance.
  • About 50% of rural population does not have access to cleaning service.
  • Two thirds of population has access to public kindergartens.
  • 83% of people living in highlands complain about the quality of roads.

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